+48 790 635 582
apartamenty@drzewna.com.plDrzewna 20 , Zielona Góra
Alpine
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Regulations

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REGULATIONS

Drzewna Apartamenty

1. Property details

Drzewna Apartamenty are operated by: Tomasz Stefanowicz Real Estate
Address: Drzewna 20, 65-060 Zielona Góra
NIP: 8942987016

2. Contact with the property

Telephone contact is available during the hours specified in the booking confirmation message.
In urgent matters, contact is possible outside the indicated hours.

3. Reservations and payments

  1. Reservations can be made via:

  • website,

  • booking platforms (Booking.com, Airbnb, Expedia, etc.),

  • telephone.

  1. Reservation confirmation is sent to the email address provided during booking.

  2. For reservations made through OTA platforms (Booking, Airbnb, etc.), payment and cancellation rules are defined by those platforms.

  3. For direct reservations, the following payment rules apply:

  • short-term stays (up to 7 days):
    ▪ if the stay starts within 7 days – full payment is required,
    ▪ for later dates – a 30% deposit is required,

  • long-term stays (over 7 days):
    ▪ if the stay starts within 15 days – full payment is required,
    ▪ for later dates – a 30% deposit is required.

  1. Payment must be made within 24 hours of making the reservation. Failure to pay will result in cancellation of the reservation without additional notification.

  2. The remaining amount must be paid no later than 7 days before arrival or on the day of check-in.

  3. Available payment methods: bank transfer, BLIK, payment card, cash.

  4. The property reserves the right to collect a refundable deposit of up to 650 PLN upon check-in to cover potential damages or violations of the regulations.

  5. The deposit is refunded within 24 hours after the end of the stay, after verification of the apartment condition, provided there are no grounds for deductions.

4. Cancellation policy

4.1 Short-term reservations (up to 7 days)

  • cancellation up to 30 days before arrival – free of charge,

  • cancellation between 30 and 7 days before arrival – 30% of the reservation value,

  • cancellation less than 7 days before arrival – no refund.

4.2 Long-term reservations (over 7 days)

  • cancellation up to 15 days before arrival – 30% of the reservation value,

  • cancellation less than 15 days before arrival – no refund.

  1. In case of shortening the stay, no-show, or resignation during the stay – no refund is granted.

  2. In case of no-show, the property has the right to cancel the reservation without refund and make the dates available to other guests.

  3. For OTA reservations, cancellation rules are defined by the respective platform.

5. Hotel day and check-in

  • Check-in: from 16:00

  • Check-out: until 11:00

  1. Early check-in or late check-out is possible only with prior approval and is subject to an additional fee of 70 PLN.

  2. Guests receive an email before arrival with check-in instructions, including access codes or key information.

  3. In case of extending the stay without prior agreement, a fee equal to one night will be charged, without guarantee of apartment availability.

6. Stay rules and quiet hours

  1. Quiet hours apply from 22:00 to 07:00.

  2. During quiet hours, the presence of persons not included in the reservation is prohibited.

  3. Persons not included in the reservation may stay in the apartment only during the day and in the presence of the Guest.

  4. It is strictly forbidden to organize parties, events, or celebrations such as bachelor/bachelorette parties.

  5. In case of violation of the no-party rule, the property has the right to immediately remove Guests without refund of the stay cost.

7. Smoking ban

  1. Smoking is strictly prohibited throughout the entire property (including e-cigarettes and tobacco heating devices), also in windows.

  2. In case of violation, a penalty of 650 PLN will be charged, covering:

  • apartment ozonation,

  • additional laundering of textiles (curtains, bedspreads, etc.).

8. Pets

  1. Pets are allowed upon prior notification.

  2. The fee is 30 PLN per night per pet.

  3. It is prohibited to:

  • leave pets unattended,

  • allow pets on beds, sofas, and armchairs.

  1. The Guest is fully responsible for any damage caused by the pet.

  2. The Guest is obliged to remove hair, fur, and dirt before check-out.

  3. In case of excessive dirt (hair, odors, etc.), the property has the right to charge an additional cleaning fee.

9. Liability and damages

  1. Guests bear full financial responsibility for any damages caused during the stay.

  2. The Guest is obliged to immediately report any damage.

  3. Failure to report existing damage on the day of check-in will be considered as damage caused during the stay.

  4. Guardians are responsible for damages caused by children.

  5. After the stay, the apartment is subject to inspection, including photographic documentation. The costs of repairs and removal of damages are charged to the Guest.

10. Keys and safety

  1. The Guest is obliged to properly secure the keys.

  2. In case of loss, a fee of 325 PLN will be charged, covering lock replacement and new key copies.

  3. The property is not responsible for:

  • items left in the apartment,

  • vehicles parked on the property.

  1. Lost items may be returned at the Guest's expense. They are stored for a maximum of 30 days.

11. Rules of apartment use

  1. The apartment may be used only for residential purposes.

  2. It is forbidden to move furniture or transfer equipment between apartments.

  3. WiFi is available free of charge.

  4. After the stay, the Guest is obliged to:

  • leave the apartment in good condition,

  • take out the trash (including waste separation),

  • load and start the dishwasher,

  • leave used towels in the bathroom,

  • not wash bedding or towels belonging to the property.

  1. When using equipment:

  • baby cribs should be left unfolded,

  • sofa beds should be left unfolded.

12. Force majeure

The property is not responsible for interruptions in utilities (electricity, water, internet, etc.) if they are beyond its control.

13. Parking

  1. Parking information is provided in the reservation confirmation message.

  2. For numbered spaces, the Guest receives information about the assigned space on the day of check-in.

  3. The property does not guarantee availability and does not reserve parking spaces.

14. Monitoring

The property is monitored in common areas (corridors, staircases).

Monitoring is used to ensure the safety of Guests and protection of property. Recordings are stored for a maximum of 30 days.

15. Privacy Policy (GDPR)

Data controller: Tomasz Stefanowicz Real Estate
Contact: tomasz.stefanowicz@gmail.com | +48 790 635 582

Data is processed for the purpose of reservation execution, legal obligations, and ensuring security.

The Guest has the right to access, correct, delete data, and lodge a complaint with the supervisory authority.

16. Child protection

It is forbidden to leave children unattended in the apartment.
The full Child Protection Policy is available on our website.

17. Final provisions

  1. In case of serious violation of the regulations, the property reserves the right to terminate the stay without refund.

  2. These regulations constitute an integral part of the agreement concluded with the Guest.

  3. Making a reservation constitutes acceptance of these regulations.

  4. Disputes will be resolved by the court competent for the property location.