Frequently Asked Questions

You can book online through our website or by phone.

Depending on the selected offer, a prepayment may be required for stays planned in the future, or immediate online payment or bank transfer for stays starting within the next 7 days.

We accept card payments, bank transfers, BLIK and cash.

Yes, we issue VAT invoices for all stays. Please provide invoice details when booking or before arrival. Invoices are issued within 48 hours after the end of your stay.

A refundable security deposit may be required for selected apartments or longer stays.

Cancellation terms depend on the selected offer and booking platform. Details can be found in our terms and conditions available on the website.

Standard check-in is from 4:00 PM.

Check-out is by 11:00 AM.

Yes, subject to apartment availability and prior arrangement, for an additional fee of PLN 70.

We offer self check-in using entry codes for the building intercom and a key locker. Details are sent on the day of check-in after 12:00 PM.

There is no need. We send all information regarding location, apartment access, internet and parking by email after booking, or on the day of arrival in an email with access codes.

Yes, free Wi-Fi is available in all apartments.

Yes, bed linen and a set of towels are included in the price of your stay.

Yes, the apartment is equipped with a kitchenette or full kitchen with complete fittings.

Information about a washing machine can be found in the description of the specific apartment.

Selected apartments have air conditioning – this information is provided in the offer description.

We provide a basic starter set: toilet paper, soap, shower gel and washing-up liquid. In the kitchen we also provide cloths, sponges, paper towels, basic spices (bay leaf, pepper, salt) as well as sugar, tea and Tchibo capsule coffee.

Depending on the apartment, we offer private parking or indicate the nearest public car parks. We do not reserve or guarantee parking spaces.

Information about parking fees can be found in the description of the specific apartment.

The exact location and distances to attractions are given in the apartment description.

Yes, most of our apartments are located close to shops, restaurants and public transport.

No, parties and private events are not permitted in the apartments.

We accept pets in selected apartments only, and solely after prior agreement with us. The fee for a pet is PLN 30 per animal per night. Due to the limited number of pet-friendly apartments, please let us know when making your reservation. Bookings with pets that have not been declared and approved in advance may be refused or require a change of apartment (if available). The pet owner is fully responsible for any damage and for their pet's behaviour during the stay.

All children stay with us free of charge! Stays for all children are free, provided they are accompanied by at least one paying adult. Children aged 0–4 may sleep in the parents' bed or use a free cot, available in all our apartments. Each cot comes with a mattress, a mattress protector and a set of children's bedding. Children aged 5–17 sleep free of charge in full-size beds available in the apartment. No additional charges apply, provided they are accompanied by an adult with a paid reservation.

No, all apartments are strictly non-smoking. The ban applies to the entire building. In particular, smoking cigarettes out of the window is prohibited. Breaches may result in financial charges to cover the cost of ozone treatment and curtain and bedspread laundering.

Yes, please observe quiet hours between 10:00 PM and 7:00 AM.

No, the number of guests must match the reservation.

If you experience any problems, please call us – we respond as quickly as possible.

For longer stays, additional cleaning can be arranged for a fee.

Yes, if the apartment is available on the following dates.

Keys should be left according to the instructions received before your stay.

There is no need, but please leave the apartment tidy, take out the rubbish with waste sorted, and load and start the dishwasher before leaving.

Please do not wash bed linen or towels, even if heavily soiled. Our laundry can handle stain removal better when items have not been pre-washed. We also do not want wet items sitting in a bag for 2–3 days before reaching the laundry.

If a deposit was collected, the refund is made after the apartment has been inspected, usually within 1–3 business days.

Of course – we would be grateful for your feedback and rating.